{"id":4689,"date":"2023-11-23T12:13:07","date_gmt":"2023-11-23T12:13:07","guid":{"rendered":"https:\/\/qa.cookingenie.com\/content\/?page_id=4689"},"modified":"2024-11-26T11:40:39","modified_gmt":"2024-11-26T11:40:39","slug":"faqs","status":"publish","type":"page","link":"https:\/\/qa.cookingenie.com\/content\/faqs\/","title":{"rendered":"faqs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4689\" class=\"elementor elementor-4689\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b4ab27 faqBannerSection elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b4ab27\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3ffb36\" data-id=\"e3ffb36\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8ac88d elementor-align-left chefMobSrcBtn elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-button\" data-id=\"a8ac88d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M10.3333 8.33594C10.3333 8.58594 10.25 8.7526 10.0833 8.91927L5.91667 13.0859C5.58333 13.4193 5.08333 13.4193 4.75 13.0859C4.41667 12.7526 4.41667 12.2526 4.75 11.9193L8.91667 7.7526C9.25 7.41927 9.75 7.41927 10.0833 7.7526C10.25 7.91927 10.3333 8.08594 10.3333 8.33594Z\" fill=\"#1E0F09\"><\/path><path d=\"M10.3333 16.6667C10.3333 16.9167 10.25 17.0833 10.0833 17.25C9.75 17.5833 9.25 17.5833 8.91667 17.25L4.75 13.0833C4.41667 12.75 4.41667 12.25 4.75 11.9167C5.08333 11.5833 5.58333 11.5833 5.91667 11.9167L10.0833 16.0833C10.25 16.25 10.3333 16.4167 10.3333 16.6667Z\" fill=\"#1E0F09\"><\/path><path d=\"M19.5 12.5026C19.5 13.0026 19.1667 13.3359 18.6667 13.3359L5.33333 13.3359C4.83333 13.3359 4.5 13.0026 4.5 12.5026C4.5 12.0026 4.83333 11.6693 5.33333 11.6693L18.6667 11.6693C19.1667 11.6693 19.5 12.0026 19.5 12.5026Z\" fill=\"#1E0F09\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Frequently Asked Questions\u200b<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea364ff elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"ea364ff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b02d00 elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"2b02d00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tHave questions? This is a good place to start. <\/br>Here is a list of the most common questions new customers and chefs asked\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a963d4 elementor-widget elementor-widget-html\" data-id=\"6a963d4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"searchQueries\">\r\n\t\t\t<label>\r\n\t\t\t\t<span class=\"icon\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n<g clip-path=\"url(#clip0_11644_26151)\"><path d=\"M18.7973 17.8188L14.469 13.4914C15.7236 11.9852 16.3491 10.0534 16.2156 8.09784C16.0821 6.14224 15.1998 4.31339 13.7522 2.99175C12.3046 1.67011 10.4032 0.957432 8.44359 1.00197C6.48394 1.0465 4.6169 1.84483 3.23087 3.23087C1.84483 4.6169 1.0465 6.48394 1.00197 8.44359C0.957432 10.4032 1.67011 12.3046 2.99175 13.7522C4.31339 15.1998 6.14224 16.0821 8.09784 16.2156C10.0534 16.3491 11.9852 15.7236 13.4914 14.469L17.8188 18.7973C17.883 18.8616 17.9593 18.9126 18.0433 18.9473C18.1272 18.9821 18.2172 19 18.3081 19C18.3989 19 18.4889 18.9821 18.5729 18.9473C18.6568 18.9126 18.7331 18.8616 18.7973 18.7973C18.8616 18.7331 18.9126 18.6568 18.9473 18.5729C18.9821 18.4889 19 18.3989 19 18.3081C19 18.2172 18.9821 18.1272 18.9473 18.0433C18.9126 17.9593 18.8616 17.883 18.7973 17.8188ZM2.40222 8.62624C2.40222 7.39525 2.76726 6.1919 3.45116 5.16836C4.13506 4.14483 5.10712 3.34708 6.24441 2.876C7.38171 2.40492 8.63315 2.28166 9.84049 2.52182C11.0478 2.76197 12.1568 3.35475 13.0273 4.2252C13.8977 5.09564 14.4905 6.20466 14.7307 7.412C14.9708 8.61934 14.8476 9.87078 14.3765 11.0081C13.9054 12.1454 13.1077 13.1174 12.0841 13.8013C11.0606 14.4852 9.85724 14.8503 8.62624 14.8503C6.97609 14.8484 5.39405 14.1921 4.22722 13.0253C3.06038 11.8584 2.40405 10.2764 2.40222 8.62624Z\" fill=\"#46433F\" stroke=\"#46433F\" stroke-width=\"0.4\"\/><\/g><defs><clipPath id=\"clip0_11644_26151\"><rect width=\"20\" height=\"20\" fill=\"white\"\/><\/clipPath><\/defs>\r\n<\/svg>\r\n<\/span>\r\n\t\t\t\t<input type=\"search\" name=\"search\" id=\"search121\" placeholder=\"Search for queries\">\r\n\t\t\t<\/label>\r\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-efc01bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"efc01bc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c75918d\" data-id=\"c75918d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c5a94a7 elementor-widget elementor-widget-text-editor\" data-id=\"c5a94a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"faqsMainAWB\">\n\t<div class=\"container\">\n\t\t<div class=\"explore-chef-tabs-faqs\">\n\t\t\t<div class=\"faq-categories\">\n\t\t\t\t<ul class=\"tabs\">\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<a href=\"#order-related-questions\" class=\"active\">\n\t\t\t\t\t\t\tOrder Related Questions\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<a href=\"#how-to-order\" class=\"\">\n\t\t\t\t\t\t\tHow to Order?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<a href=\"#faqs-by-customers\" class=\"\">\n\t\t\t\t\t\t\tFAQs by Customers\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<a href=\"#our-menu\" class=\"\">\n\t\t\t\t\t\t\tOur Menu\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<a href=\"#why-cookingenie\" class=\"\">\n\t\t\t\t\t\t\tWhy CookinGenie?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t\t\t\t<div id=\"order-related-questions\" class=\"faq-category active\">\n\t\t\t\t\t<div class=\"faq-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tDoes the genie serve the food?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">By default, our genies will prepare everything Family Style. At checkout you will have the option to add plating or full service for an additional cost per person. Note: not all chefs offer different service types.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan I ask to replace one ingredient with a matching one?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">You can provide such requests in the special instruction box during checkout. We will get back in touch with you if our genie can't fulfill your request.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWhen will the genie arrive at my home?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Depending on the menu and number of guests, your chef will arrive anywhere from 2-4 hours ahead of your selected mealtime. Genie arrival time will also be noted when you checkout on your order summary.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWill the genie bring all the utensils needed for the cooking?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">No. In most cases, the genies use your utensils\/equipment. The genie may use a special pot\/pan for specific dishes and bring their own upon request.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWhen the genie arrives, what do they need from me?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Please show the genie around the kitchen so they can familiarize themselves with the essentials.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan I purchase a gift card?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Yes, you can purchase gift card<a href=\"https:\/\/cookingenie.com\/gift-experience\"> here<\/a>.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tDo I need to be in the kitchen while the genie is cooking?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">No! You can take this extra time to connect with your guests and do anything you need to do in the house. But feel free to engage in a few minutes of conversation with your genie.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tHow do I apply a promo code or Gift Card?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">If you have a promo code or a gift card code, you can apply it at the time of checkout. Promo codes are not able to be used with a gift card.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tDo I tip the genie?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">The set pricing of your CookinGenie experience includes ingredients and their standard hourly rate. However, tipping for good and excellent service is always appreciated. You will be prompted to add this checkout. Tip will not be charged until 24 hours after the job is done, in this time you may adjust your tip amount if you desire.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan I make a custom request to my genie?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Yes, at check out, you will get an option to leave special instructions for each dish or the whole order (Ex.: No cheese on this or 1 gluten free guest). Reach out to <a href=\"mailto:support@qa.cookingenie.com\">support@qa.cookingenie.com<\/a> with help in customizing your order.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan I reschedule my appointment?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">In most cases, it is possible to reschedule appointments with 72-hour notice. If you have an emergency, we will do our best to accommodate your needs.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWhen does my gift card expire?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Our gift cards have a 12-month validity period. We may offer you a limited-time promotional gift card in some exceptional cases. If in doubt, call (833) 436-4387 or email us at <a href=\"mailto:support@qa.cookingenie.com\">support@qa.cookingenie.com<\/a>, and we can verify your expiration.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tHow are genies screened and selected for the platform?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">We go through an extensive screening process with each genie to be sure we\u2019re putting the best quality food and service out there.\r\n\r\nAll our genies go through:\r\n<ul>\r\n \t<li aria-level=\"1\">Interview with our Executive Chef<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Background check<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Test Cook: Unlike other platforms, we taste test every one of our genies<\/li>\r\n<\/ul>\r\nHow do I apply a promo code or Gift Card?\r\n\r\nIf you have a promo code or a gift card code, you can apply it at the time of checkout. Promo codes are not able to be used with a gift card<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tI did not find any genies in my zip code. What do I do?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">First, try selecting another date. If you still do not find any rest assured, we are expanding our markets of operations and will hopefully be in your neck of the woods soon. For more information, call us on (833) 436-4387 or email us at <a href=\"mailto:support@qa.cookingenie.com\">support@qa.cookingenie.com<\/a>.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWhat if my kitchen isn\u2019t great...?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Our genies have cooked in kitchens of all sizes. They usually need access to a functioning set of appliances (fridge, cooktop, oven) and standard kitchen accessories (pots, pans, spatulas, mixing bowls). If the chef needs something specific, they will check in ahead of time. If you do not have the item, the genie will bring a backup (e.g., a lasagna pan).<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tI just booked a genie. Now what?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">After placing the order, you will receive confirmation at your registered email address and mobile number. It will have the details of your order and prompt you to add your kitchen information to your CookinGenie profile (if it is not there already). You can also chat with the chef through the site or our app.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan you select multiple genies in the same order?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Sorry, you can only book one genie per appointment.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tHow can I find all the Genies in my service area?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">To find genies available in your area:\r\n<ul>\r\n \t<li aria-level=\"1\">Go to<a href=\"https:\/\/cookingenie.com\/\"> cookingenie.com<\/a>.<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Enter your zip code or address, the date you would like the genie to come to cook for you and number of guests<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Tap the 'Find' button.<\/li>\r\n<\/ul>\r\nP.S. You might have more genies in your area than you see based on their availability. If there\u2019s a specific genie you would like to hire, you can find their availability on their profile.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tHow do I place an order?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\"><ul>\r\n \t<li aria-level=\"1\">Go to cookingenie.com or open your mobile app<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Enter your zip code or exact address<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Add items to your cart from a genie's menu and checkout<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Select the date and time you would like the genie to come to cook for you<\/li>\r\n<\/ul>\r\n&nbsp;<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div id=\"how-to-order\" class=\"faq-category \">\n\t\t\t\t\t<div class=\"faq-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tDoes the genie serve the food?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">By default, our genies will prepare everything Family Style. At checkout you will have the option to add plating or full service for an additional cost per person. Note: not all chefs offer different service types.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan I ask to replace one ingredient with a matching one?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">You can provide such requests in the special instruction box during checkout. We will get back in touch with you if our genie can't fulfill your request.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWhen will the genie arrive at my home?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Depending on the menu and number of guests, your chef will arrive anywhere from 2-4 hours ahead of your selected mealtime. Genie arrival time will also be noted when you checkout on your order summary.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWill the genie bring all the utensils needed for the cooking?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">No. In most cases, the genies use your utensils\/equipment. The genie may use a special pot\/pan for specific dishes and bring their own upon request.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWhen the genie arrives, what do they need from me?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Please show the genie around the kitchen so they can familiarize themselves with the essentials.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan I purchase a gift card?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Yes, you can purchase gift card<a href=\"https:\/\/cookingenie.com\/gift-experience\"> here<\/a>.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tDo I need to be in the kitchen while the genie is cooking?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">No! You can take this extra time to connect with your guests and do anything you need to do in the house. But feel free to engage in a few minutes of conversation with your genie.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tHow do I apply a promo code or Gift Card?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">If you have a promo code or a gift card code, you can apply it at the time of checkout. Promo codes are not able to be used with a gift card.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tDo I tip the genie?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">The set pricing of your CookinGenie experience includes ingredients and their standard hourly rate. However, tipping for good and excellent service is always appreciated. You will be prompted to add this checkout. Tip will not be charged until 24 hours after the job is done, in this time you may adjust your tip amount if you desire.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan I make a custom request to my genie?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Yes, at check out, you will get an option to leave special instructions for each dish or the whole order (Ex.: No cheese on this or 1 gluten free guest). Reach out to <a href=\"mailto:support@qa.cookingenie.com\">support@qa.cookingenie.com<\/a> with help in customizing your order.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan I reschedule my appointment?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">In most cases, it is possible to reschedule appointments with 72-hour notice. If you have an emergency, we will do our best to accommodate your needs.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWhen does my gift card expire?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Our gift cards have a 12-month validity period. We may offer you a limited-time promotional gift card in some exceptional cases. If in doubt, call (833) 436-4387 or email us at <a href=\"mailto:support@qa.cookingenie.com\">support@qa.cookingenie.com<\/a>, and we can verify your expiration.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tHow are genies screened and selected for the platform?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">We go through an extensive screening process with each genie to be sure we\u2019re putting the best quality food and service out there.\r\n\r\nAll our genies go through:\r\n<ul>\r\n \t<li aria-level=\"1\">Interview with our Executive Chef<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Background check<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Test Cook: Unlike other platforms, we taste test every one of our genies<\/li>\r\n<\/ul>\r\nHow do I apply a promo code or Gift Card?\r\n\r\nIf you have a promo code or a gift card code, you can apply it at the time of checkout. Promo codes are not able to be used with a gift card<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tI did not find any genies in my zip code. What do I do?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">First, try selecting another date. If you still do not find any rest assured, we are expanding our markets of operations and will hopefully be in your neck of the woods soon. For more information, call us on (833) 436-4387 or email us at <a href=\"mailto:support@qa.cookingenie.com\">support@qa.cookingenie.com<\/a>.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWhat if my kitchen isn\u2019t great...?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Our genies have cooked in kitchens of all sizes. They usually need access to a functioning set of appliances (fridge, cooktop, oven) and standard kitchen accessories (pots, pans, spatulas, mixing bowls). If the chef needs something specific, they will check in ahead of time. If you do not have the item, the genie will bring a backup (e.g., a lasagna pan).<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tI just booked a genie. Now what?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">After placing the order, you will receive confirmation at your registered email address and mobile number. It will have the details of your order and prompt you to add your kitchen information to your CookinGenie profile (if it is not there already). You can also chat with the chef through the site or our app.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan you select multiple genies in the same order?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Sorry, you can only book one genie per appointment.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tHow can I find all the Genies in my service area?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">To find genies available in your area:\r\n<ul>\r\n \t<li aria-level=\"1\">Go to<a href=\"https:\/\/cookingenie.com\/\"> cookingenie.com<\/a>.<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Enter your zip code or address, the date you would like the genie to come to cook for you and number of guests<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Tap the 'Find' button.<\/li>\r\n<\/ul>\r\nP.S. You might have more genies in your area than you see based on their availability. If there\u2019s a specific genie you would like to hire, you can find their availability on their profile.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tHow do I place an order?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\"><ul>\r\n \t<li aria-level=\"1\">Go to cookingenie.com or open your mobile app<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Enter your zip code or exact address<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Add items to your cart from a genie's menu and checkout<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-level=\"1\">Select the date and time you would like the genie to come to cook for you<\/li>\r\n<\/ul>\r\n&nbsp;<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div id=\"faqs-by-customers\" class=\"faq-category \">\n\t\t\t\t\t<div class=\"faq-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan I reschedule my appointment?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">In most cases, it is possible to reschedule appointments with 24-hour notice. If you have an emergency, we will do our best to accommodate your needs. This is complimentary if you need to reschedule to maintain isolation in cases of communicable illness. \r\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tDoes the Genie serve the food?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Many of our Genies are excellent at plating. Unfortunately, our genies might not wait till you eat. However, if you want to serve the food a certain way, you can request our genie. They will do their best to help you. For meal prep, please provide the containers the Genies can use to store the food. Remember to give the desired crocks you would like the genie to use to serve the food. <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan I ask to replace one ingredient with a matching one?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">You can provide such requests in the special instruction box during checkout. We will get back in touch with you if our genie can\u2019t fulfill your request. <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tHow does the pricing? What is included and not included?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">The pricing includes everything (labor and groceries). No added charges, no surprises. We encourage a tip if you are happy with the work of the genie, but it is optional.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tI have decided on a Genie and my menu, but the genie is unavailable on the selected date. What do I do?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Sometimes, we may not have the schedule updated for genies for more than two weeks, or our genie may not be working on the date selected. However, if you let us know, we can contact the genie to check their availability.\r\n\r\nMy favorite dish, is not on your menu.\r\n\r\nWe are constantly trying to expand our service areas and cuisines. Please call (833) 436-4387 or email us at support@qa.cookingenie.com with your dish requests. We will work hard to include it on our menu soon.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWhen will the genie arrive at my home?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">A genie will arrive at the time of your appointment with all the groceries needed to cook your meal.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWill the genie bring all the utensils needed for the cooking?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">No. In most cases, the genies use your utensils\/equipment. The genie may use a special pot\/pan for specific dishes and bring their own upon request.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWhen the genie arrives, what do they need from me?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Please show the genie around the kitchen so they can familiarize themselves with the essentials like pots\/pans\/kitchen equipment\/spatulas\/cleaning supplies\/salt\/sugar\/oil.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tHow long is an appointment?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">An appointment is a minimum of 1.5 hours. And depending on the number of dishes or complexity of the required meals, it may go up. We will let you know if the appointment will take over two hours.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tMy appointment time is 4\u20136 pm. What does that mean?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">It means the genie will arrive at your home by 4 pm to cook your meal &amp; will finish up around 6 pm.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tDo I need to be in the kitchen while the genie is cooking?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">No, you do not need to stay in the kitchen while the genie prepares the dishes. But please feel free to engage in a few minutes of conversation. The genies may appreciate it as well. It is their first time in your home &amp; it may help them to feel welcome.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tDo I tip the genie on completion?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">The prices are all-inclusive (ingredients and labor). We recommend you tip the genie if you have had a good experience. To reward the genie, you can give cash or reach out to us so we can charge it to your card.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan I purchase a gift card?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Yes, you can purchase gift cards for various occasions such as Father\u2019s day, Mother\u2019s day, Birthdays, Anniversaries, Valentine\u2019s Day, Teacher\u2019s Day, Holiday Greetings, and more.   <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan I request a custom gift card?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Yes, you can. Please contact us via phone at (833) 436-4387 or email us at support@qa.cookingenie.com to get a personalized gift card. <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWhat is the validity of a gift card?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Our gift cards have a 12-month validity period. We may offer you a limited-time promotional gift card in some exceptional cases. If in doubt, call (833) 436-4387 or email us at support@qa.cookingenie.com, and we can verify this for you.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCan we do custom request to Genie?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Yes, at check out, you will get an option to leave special instructions for each dish. You can ask for customization then. If your customization changes the order\u2019s pricing, we will be in touch with you with a refund or an upcharge. \r\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tHow do I apply the coupon code?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">If you have a coupon code, you can apply it at the time of checkout.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tWhat happens if I need to cancel my reservation?\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\"><p>We know that sometimes things happen, and you may need to change your plans. We enforce a transparent cancellation policy for reservations to ensure a good experience for you and the Genies on our platform.<\/p>\r\n\r\n<p>Cancellation policy<\/p>\r\n\r\n<ul>\r\n \t<li aria-level=\"1\">You can cancel until 7 days before your reservation for a 100% refund.<\/li>\r\n\r\n \t<li aria-level=\"1\">You can cancel between 6 days and 72 hours (about 3 days) before your reservation for a 50% refund.<\/li>\r\n\r\n \t<li aria-level=\"1\">No refunds for cancelations less than 72 hours before the reservation.<\/li>\r\n<\/ul>\r\n\r\n<p>Genie cancellations<\/p>\r\n\r\n<p>If for any reason, our Genie cannot arrive for the reservation after accepting your booking, you will get a full refund.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div id=\"our-menu\" class=\"faq-category \">\n\t\t\t\t\t<div class=\"faq-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tSafety\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Our Genies are trained chefs or well experienced cooks who know <a href=\"https:\/\/cookingenie.com\/safety\">how to handle food safely<\/a>. Our genies always wear masks during the appointment, and we request you practice social distancing while the genie is in your kitchen. Another key safety measure is handwashing. You will see our Genies wash hands religiously during the cooking process.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tDietary preferences\/allergies\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">We cater to all dietary preferences. If you have a special dietary need, you can leave us your instructions in the \u201cspecial instruction\u201d box while ordering and we will alter the dish to suit your tastes. We will try our best to accommodate most requests. For food allergies, please indicate in the special instructions box too. Also please feel free to call our support number.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tDishes\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">We have over 300 dishes on our platform. The dishes range from appetizers, salads, soups, entrees, desserts etc. The dishes are quite varied to cater to many tastes. For example, we have regular entrees featuring beef, pork, chicken, salmon as well as vegetarian, vegan, gluten free, kid friendly, leftover friendly options.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tCuisines\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">We are a digital restaurant with multiple cuisines. Italian, American, Mexican, Indian, Peruvian, English \u2013 the list goes on. Some of our Genies mix and match techniques resulting in fusion dishes. For example, we have an American classic surf and turf dish with classic French sauces (like Bechamel) and Italian sides (like Risotto). So Some dishes are unique creations only available at <a href=\"https:\/\/cookingenie.com\/\">CookinGenie.com<\/a>.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div id=\"why-cookingenie\" class=\"faq-category \">\n\t\t\t\t\t<div class=\"faq-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tAllergies & Dietary Restrictions\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">If you have any food allergies or must follow a dietary plan, CookinGenie can help you here. Our genies can work around your dietary restrictions to create the right meal for you. We have <a href=\"\/explore\">local and international<\/a> cuisines on our menu, and we can customize them according to your diet.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tFor Seniors\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Are you looking for fresh home-cooked meal options for your special dietary needs? CookinGenie can work around your dietary restrictions to create a balanced meal right for you. We have <a href=\"\/explore\/chef\">local and international<\/a> cuisines on our menu, and we can customize them according to your diet.<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tGifting an experience\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">If you wish to excite your loved ones with a unique gift, we have CookinGenie Gift cards available for every occasion: birthdays, anniversaries, mother\u2019s day, teacher\u2019s day, and more. Please visit <a href=\"https:\/\/cookingenie.com\/gift-experience\">https:\/\/cookingenie.com\/gift-experience<\/a> to find a gift card of your choice.  \r\n\r\nCouldn\u2019t find what you need? Please reach out to us, and we can help create a new design just for you. Call at <a href=\"tel:8334364387\">(833) 436-4387<\/a> or email us at <a href=\"mailto:support@qa.cookingenie.com\">support@qa.cookingenie.com<\/a>.  <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tDinner Party\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">Planning a party or just hanging out with friends, CookinGenie will help you to create a memorable experience. Based on your requirements, our genie will shop fresh groceries, prepare them in your kitchen and plate them for you while you enjoy your time with your loved ones. \r\n\r\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t\t<h4 class=\"faq-question\">\n\t\t\t\t\t\t\t\tMeal prep\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"faq-answer\">If you have a busy lifestyle and want fresh and healthy meals, CookinGenie will be the right solution. With CookinGenie, you can:  \r\n<ul>\r\n\t<li>Enjoy healthy meals cooked right in your kitchen by an expert chef.  <\/li>\r\n\t<li>Choose different cuisines from the genie\u2019s menu.  <\/li>\r\n\t<li>Customize your order for your dietary requirement. <\/li>\r\n\t<li>Reheat to enjoy your favorite dish later.  <\/li>\r\n<\/ul>\r\n\r\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73f6d56 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"73f6d56\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-custom\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8759f66\" data-id=\"8759f66\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5e22aa sectionHeadingAWB  elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"e5e22aa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Let's Connect!\u200b<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a150402 chefParagraphAWB elementor-widget elementor-widget-text-editor\" data-id=\"a150402\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Feel free to share your needs with us\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-942e21a lets-connectSection elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"942e21a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-a030bb2\" data-id=\"a030bb2\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa8ed59 elementor-widget elementor-widget-image\" data-id=\"fa8ed59\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"123\" height=\"121\" src=\"https:\/\/qa.cookingenie.com\/content\/wp-content\/uploads\/2023\/12\/Group-1000005245.png\" class=\"attachment-large size-large wp-image-5793\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afbab9e elementor-widget elementor-widget-heading\" data-id=\"afbab9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Call us\u200b<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f28b4f4 elementor-widget elementor-widget-text-editor\" data-id=\"f28b4f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We&#8217;re here to listen.<br \/>Drop us a line and let&#8217;s connect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23c3141 elementor-align-center chefConnectAnchor elementor-widget elementor-widget-button\" data-id=\"23c3141\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:8334364387\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">(833) 436-4387<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-54aa021\" data-id=\"54aa021\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5baf1bf elementor-widget elementor-widget-image\" data-id=\"5baf1bf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"103\" height=\"99\" src=\"https:\/\/qa.cookingenie.com\/content\/wp-content\/uploads\/2023\/12\/Isolation_Mode-1.png\" class=\"attachment-large size-large wp-image-5801\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df04fda elementor-widget elementor-widget-heading\" data-id=\"df04fda\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Email us<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cee53b elementor-widget elementor-widget-text-editor\" data-id=\"5cee53b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We&#8217;re here to listen. <br \/>Drop us a line and let&#8217;s connect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-381bffe elementor-align-center chefConnectAnchor elementor-widget elementor-widget-button\" data-id=\"381bffe\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:support@qa.cookingenie.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">support@qa.cookingenie.com<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-33ed0d6 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"33ed0d6\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2338ca9 elementor-widget elementor-widget-image\" data-id=\"2338ca9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qa.cookingenie.com\/content\/wp-content\/plugins\/elementor\/assets\/images\/placeholder.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95ee310 elementor-widget elementor-widget-heading\" data-id=\"95ee310\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Visit us<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c24ca elementor-widget elementor-widget-text-editor\" data-id=\"e7c24ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Explore, Experience, <br \/>and Enjoy!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84d52f7 elementor-align-center chefConnectAnchor elementor-widget elementor-widget-button\" data-id=\"84d52f7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/maps.app.goo.gl\/eGyaH1evWnacE1m56\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">1780 Stoney Hill Dr., Suite B,  Hudson, OH 44236<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions\u200b Frequently Asked Questions Have questions? This is a good place to start. Here is a list of the most common questions new customers and chefs asked Let&#8217;s Connect!\u200b Feel free to share your needs with us\u00a0 Call us\u200b We&#8217;re here to listen.Drop us a line and let&#8217;s connect. (833) 436-4387 Email us [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4689","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CookinGenie FAQ - Get Answers to Your Culinary Questions<\/title>\n<meta name=\"description\" content=\"Have questions about Cookingenie&#039;s private chef services? 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